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How We Protect Your Account and Payment Information

When you open an account at dorawin, your personal data and payment details are protected by clear, transparent practices.

Data collected only for account verificationLocal payment methods secured independentlyYour withdrawal requests kept confidential
Explore Lobby Read FAQ
dorawin How We Protect Your Account and Payment Information
PRIVACY QUESTIONS

How to Contact Us About Your Privacy Rights

Email Support Send privacy requests to our data team at [email protected]. We respond to access and deletion requests within 7 business days. Include your account email and a clear description of what information you want to review or change.
Live Chat Reach our support team via the live chat widget in your account lobby between 08:00 and 22:00 Jakarta time, seven days a week. Our agents can walk you through your privacy settings and help you request data exports or corrections to your profile.
Account Settings Review and update your personal information directly in the Account > Profile section. You can change your email, phone number, and communication preferences. These updates take effect immediately and are reflected in your next deposit or withdrawal.
DATA SECURITY

How We Store, Secure, and Handle Your Data

Encrypted Storage

Your account password and payment details are encrypted using industry-standard SSL protocols. Deposit and withdrawal records linked to DANA, OVO, GoPay and QRIS are stored on separate secure servers. We do not store your full card number or bank account details on our main platform.

Access Controls

Only our compliance and customer support teams can view your personal data, and only when needed to verify your account, process a withdrawal, or investigate a dispute. Our staff sign confidentiality agreements. Unauthorized access is tracked and reported internally.

Data Retention

We keep your account information active while your account is open. After you close your account or go inactive for 24 months, we retain records for seven years to meet tax and anti-fraud obligations. You can request data deletion where local law permits.

Cookie and Tracking

We use cookies to keep you logged in, remember your settings, and understand how you navigate the lobby on desktop and mobile. You can manage cookie preferences in your browser. Session cookies expire when you log out; preference cookies remain for up to one year.

Third-Party Sharing

We share your data only with payment processors for DANA, OVO, GoPay and QRIS transactions, and with regulators if required by law. We do not sell your email, phone, or gaming history to advertisers or marketing firms.

Your Data Rights

You have the right to request a copy of your data, correct inaccurate information, or request deletion where local law permits. Write to [email protected] with your request. We aim to fulfill data access requests within 14 days.

Privacy Policy Frequently Asked Questions

We ask for your legal name, date of birth, email address, phone number, and a valid ID number for identity verification. We also collect your chosen payment method and delivery address for deposits and withdrawals via DANA, OVO, GoPay and QRIS. This information is required by Indonesian law to prevent fraud and money laundering.

After you close your account, we retain your records for up to seven years to comply with tax and anti-fraud regulations. During this period, your account cannot be reopened and your data is stored securely but not actively accessed. You can request early deletion where local law permits by emailing [email protected].

No. We do not sell your personal data to third parties, advertisers, or marketing firms. We share information only with payment processors (for DANA, OVO, GoPay and QRIS) and with government agencies if required by law. All third-party partners sign data-protection agreements.

Yes. Send a data-access request to [email protected] with your account email and a photo ID. We will provide a copy of all your personal data, account history, and transaction records within 14 days. You can also review basic profile information in your Account > Settings menu anytime.

Deposits via DANA, OVO, GoPay and QRIS are processed through encrypted secure connections. Your transaction details are stored separately from your account profile. We do not retain your full payment method credentials; payment processors handle that data independently under their own security protocols.

Change your password immediately in Account > Security Settings. Then contact our support team via live chat (08:00–22:00 Jakarta time) or email [email protected]. Describe what happened and we will review your account activity and help you secure it. We may suspend withdrawals temporarily while we investigate.

Yes, we use cookies to keep you logged in, save your lobby preferences, and track how you use the platform. You can manage cookie settings in your browser preferences or contact support to opt out of non-essential cookies. Turning off essential cookies will log you out and may affect your experience.

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